Support Services

"Better Support for All Businesses"

Support services are only as valuable as you see them, all businesses are different. You may not see the need to pay for a support contract, nothing ever goes wrong or you can manage without I.T. systems for a few days.

From our experience something will go wrong, and it will happen at the worst possible time, year end, or even just before the deadline to submit that important tender.

As part of our commitment to service we offer a Service Level Agreement as standard. This means that you don't have to pay an annual or monthly contract fee, and you can still be assured that the services will be available when you need them.

Whats the catch?

No catch, you pay as you go depedent on how urgent or severe you deem the problem to be.

Response Times / Charges

So when you need assistance you can call,email or submit a support request through the customer centre. You will be asked to choose a response time: -

1 to 4 Hours
4 to 8 Hours
1 to 5 Days
5 to 10 Days

An engineer will be scheduled in to undertake the work either remotely or onsite depending on the problem

Charges are raised on an hourly basis and are based on the response time required and the method of support (Remote or Onsite). Example you have a PC that has problems with office, but it can wait a few days, our engineer remotely resolves the problem a few days later as arranged, this was a quick fix (under 1 hour) and you incur a charge of £25.00

For full charge details please fill in the enquiry form and we will happily get back to you with more information.